Refund & Cancellation Policy

Last updated: July 27, 2026

This policy explains how refunds and cancellations are handled for the Job-Ready Program. Because each batch is capped at 15 seats, a confirmed seat holds a spot that could otherwise go to another student — so please read this before enrolling.

1. Before the Batch Starts

If you cancel your enrollment at least 3 days before the batch start date, you are eligible for a full refund of the program fee, minus any payment gateway charges already incurred.

2. After the Batch Starts

Within the first 3 live sessions: 50% of the program fee is refundable.
After the 3rd live session: the program fee becomes non-refundable, as curriculum access, mentoring time, and cohort planning are already committed.

3. Missed Sessions

Every session is recorded, so a missed live session on its own does not qualify for a refund — you retain access to the recording and can catch up before the next class.

4. Batch Rescheduling by Us

If a batch is postponed or cancelled by Xtended Partner before it starts, you will be offered a full refund or a seat in the next available batch, at your choice.

5. Certification & Exam Fees

The Meta Certified: Digital Marketing Associate exam fee is paid directly to Meta and is governed by Meta's own refund terms, not this policy. Google Skillshop certifications are free and not subject to any fee or refund.

6. How to Request a Refund

Email support@xtendedpartner.com with your registered name and phone number. Approved refunds are processed within 7–10 business days to the original payment method.